Returns & replacements
We want you to love every order. Here’s what happens if something isn’t right.
Opened skincare
For hygiene reasons, we can’t take back opened skincare.
Unopened items
Changed your mind? Message us on WhatsApp within 7 days of receiving your order. If it’s unopened and still sealed, you can swap it or get store credit. Return delivery is on you, and bundles and deal items can’t be swapped.
Damaged or wrong items
If something arrives damaged or isn’t what you ordered, we’ll replace it. Message us on WhatsApp within 48 hours with your order number and photos, and we’ll arrange a replacement.
If your skin reacts
Stop using it, rinse with cool water and message us. If the reaction is severe, see a doctor. We keep a record of every report so we can keep improving our products.
Choosing with confidence
New to a product? Patch test first: try it on a small area and wait a day before using it all over. Not sure what suits you? Book a free consultation and we’ll help you choose.