FAQs

Add what you love to your bag and check out on the website, or message us on WhatsApp or Instagram and we’ll take your order by hand. Either way, your order earns Fairy Rewards points on your WhatsApp number.

Bank transfer anywhere in Jamaica, and cash at free pickup or with Round Town delivery in Kingston, Portmore and Spanish Town. We don’t take card payments online right now.

Place your order and we’ll show you our bank details, plus your order number to use as the reference. Send us your receipt on WhatsApp, and we’ll pack your order as soon as we’ve confirmed your payment.

Yes: cash at pickup, or cash on delivery with Round Town in Kingston, Portmore and Spanish Town. Cash isn’t available for Knutsford Express or Zipmail, so choose bank transfer for those.

Within 1–2 days of us confirming your payment or cash order.

Yes. We email you your order number and what happens next, whichever way you’re paying.

Islandwide. Round Town delivers in Kingston, Portmore and Spanish Town, and Knutsford Express and Zipmail reach the rest of the island. We don’t ship overseas yet.

We pack your order within 1–2 days. Round Town delivers within 1–3 business days, Knutsford Express usually reaches your chosen office the next business day, and Zipmail usually takes 2–5 business days to reach your post office. We message you as soon as your parcel is on its way.

Pickup is in Liguanea, Kingston 6. Once your order is confirmed, we send you the exact address and a pickup time on WhatsApp. You can pay by bank transfer or cash.

With Knutsford Express, you collect from the Knutsford office you choose. With Zipmail, you collect from the post office you choose, because it isn’t delivered to your door. With both, we message you when your parcel is on its way. To collect, bring the receipt we send you for Knutsford Express (a photo ID is a good idea too), or a photo ID for the post office.

Not yet. For now we deliver within Jamaica.

We hand-pick skincare from trusted brands like The Ordinary, Good Molecules, SKIN1004, COSRX and PanOxyl, alongside our own Skin Fairy made range. We’re always adding something new, so check the shop for the latest.

We formulate, make and package it ourselves, in small batches, right here in Jamaica.

Our products are handcrafted in small batches and are best used within 6–12 months, depending on the product. Check the label for the batch code. Keep them in a cool, dry place away from direct sun, and use clean, dry hands or a scoop so water stays out of jars and tins.

Most people notice changes in 2–6 weeks, depending on the concern. Skin takes time, so staying consistent matters more than adding more products.

Often, yes. Many products pair well, but some combinations, like strong acids with retinoids, are too much at once. Not sure? A free consultation covers exactly this.

Use the concern filters in the shop or the routine builder for a four-step starter routine. For something built around you, book a free consultation.

It’s a good habit, especially if your skin is sensitive. Try a new product on a small area first and wait a day before using it all over.

For teens we suggest gentle basics: a mild cleanser, a moisturiser and sunscreen. Strong acids and retinoids aren’t for beginners. If you’re under 18, please do the consultation with a parent or guardian.

Some ingredients, like retinoids, are usually avoided during pregnancy and breastfeeding. Please check with your doctor first, and tell us in your consultation so we can keep your routine gentle.

Every product page lists the full ingredients. If you have allergies, tell us and we’ll help you check.

A short form, about 3 minutes, where you tell us about your skin, your concerns and what you use now. We review your answers and build a routine around you.

A morning and night routine, why each step is in it, what to expect and when, and a shopping list with prices.

Within 72 hours, by email.

No. It’s free, and there’s no pressure to buy.

No. Our consultations are knowledge-based skincare guidance, not medical advice or a licensed esthetician service. For persistent or severe skin concerns, please see a dermatologist.

Yes. Skin changes with the seasons and with your routine, so you’re welcome to check in again. The rewards bonus for a consultation is once every 12 months.

You earn 1 point for every J$10 you spend on products, and double points on Skin Fairy made products. Delivery fees and gift wrap don’t count. You can also earn bonus points: 100 for joining Fairy Rewards, 100 for joining our email list, 200 for booking a consultation and 100 for a review. On your birthday, you get a free spin of the birthday wheel.

Add your birthday on the Rewards page (at least 30 days before). On your birthday you get one free spin, for prizes like a free sample, a Skin Fairy made treat or money off. Claim your prize at checkout with any order within 30 days.

Once we’ve confirmed your payment, not at checkout.

One reward per order. You can combine it with a gift card.

Points expire 12 months after your last order, so one order a year keeps them alive.

No password needed. Sign in with your WhatsApp number or email and a 6-digit code. Guest orders earn points on your WhatsApp number too.

Yes. Give us your number, and everything lands on one balance.

Buying a gift card doesn’t earn points, but spending one does.

Yes, with a parent or guardian’s OK.

Yes. At checkout, add gift wrap (J$1,000) and a gift note, or choose “send to someone else” and we’ll deliver straight to them using their name and number.

Yes. Digital gift cards from J$5,000 are emailed as a code you use at checkout, and you can combine one with a reward.

Travel-size basics for school, college and campus life. The product page lists what’s inside, and items may vary slightly depending on what’s in stock.

Yes. We do staff gifts, wedding favours and event gift bags, including custom labels. Tell us what you’re planning and we’ll put together a quote.

We share a delivery cutoff date for every gifting season. Orders paid by bank transfer need time to confirm before we can pack them, so order early.

For hygiene reasons, we can’t take back opened skincare. Unopened, sealed items can be swapped or turned into store credit within 7 days. If something arrives damaged or isn’t what you ordered, we’ll replace it. Read the full policy.

Message us on WhatsApp within 48 hours with your order number and photos, and we’ll arrange a replacement.

Stop using it, rinse with cool water and message us. If the reaction is severe, see a doctor. We keep a record of every report so we can keep improving our products.

By WhatsApp, Instagram DM or email. We reply within 24 hours.

Only when there’s something worth your time. Every email has a one-click unsubscribe, and order updates always come through.