Refund and Returns Policy
Last updated: June 10, 2024
At https://skinfairyja.com, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.
Returns
Our policy lasts 7 days from the date you receive your item. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
- Initiate Return: To return an item, please email us at info@skinfairyja.com with your order number and details about the product you would like to return.
- Shipping Your Return: Once your return is approved, send your item to:8b Sandy Park Road, Kingston 6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@skinfairyja.com.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skinfairyja.com and send your item to: 8b Sandy Park Road, Kingston 6.
Shipping
To return your product, you should mail your product to: 8b Sandy Park Road, Kingston 6.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@skinfairyja.com
- By visiting this page on our website: https://skinfairyja.com/contact-us/
- By phone: 876-537-8094
